1. Information We Collect

When you use PawRealm, we may collect the following information:

• Pet Photos: Images you upload for AI portrait generation. These are stored temporarily for processing and order fulfillment.
• Email Address: Provided at checkout for order confirmation, shipping updates, and order tracking.
• Payment Information: Processed securely through Stripe. We do not store your credit card details on our servers.
• Shipping Address: Required for physical product delivery, shared with our fulfillment partner.
• Usage Data: Anonymous analytics such as pages visited and features used, to improve our service.

2. How We Use Your Information

• Generate AI portraits from your uploaded pet photos
• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Provide order tracking access via email
• Improve our services and user experience

3. Third-Party Services

We work with trusted third-party providers to deliver our services:

• Stripe: Secure payment processing. Subject to Stripe's Privacy Policy.
• Printify: Product printing and shipping fulfillment. Your shipping address is shared for delivery purposes.
• Amazon Web Services (AWS): Secure cloud storage for uploaded images.
• Replicate: AI model hosting for portrait generation.

We do not sell your personal information to third parties.

4. Cookies

We use essential cookies to ensure our website functions properly. We may also use analytics tools to understand how visitors interact with our site. These tools collect anonymous, aggregated data and do not personally identify you.

5. Data Retention

• Uploaded images: Retained for up to 30 days after order completion, then automatically deleted.
• Order records: Retained for as long as necessary to provide order support, process returns, and comply with legal obligations.
• Email addresses: Retained for order communication purposes. You may request deletion at any time.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal data
• Opt out of any marketing communications
• Request a copy of your data in a portable format

7. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS), secure payment processing via Stripe, and access-controlled cloud storage. However, no method of electronic transmission or storage is 100% secure.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please reach out to us at support@pawrealm.com.